Training and Support Specialist

We are seeking dedicated Training and Support Specialists to facilitate the implementation and smooth operation of the Institutional Governance Platform (IGP) across schools. The role involves training stakeholders, providing on-ground support, and ensuring the platform’s functionalities are effectively utilized to meet institutional goals.

Key Responsibilities:

1. Training and Capacity Building:

• • Conduct training sessions for school staff, administrators, and stakeholders on IGP functionalities and workflows.
• • Develop user-friendly training materials, guides, and FAQs tailored to different stakeholder groups.

2. Implementation and Support:

• • Assist in setting up and configuring the IGP at the assigned school.
• • Provide on-ground support during the initial implementation phase and resolve any user issues.

3. Stakeholder Engagement:

• • Serve as the primary point of contact for IGP-related queries at the school level.
• • Facilitate feedback collection from users and share insights with the central team for system enhancements.

4. System Monitoring and Reporting:

• • Monitor the usage and performance of the IGP, ensuring adherence to prescribed workflows and processes.
• • Generate reports on platform usage, stakeholder engagement, and training outcomes.

5. Collaboration and Coordination:

• • Work closely with the Principal and school teams to address implementation challenges.
• • Coordinate with the Director IT and the central team at HO for functional updates and escalations.

Qualifications and Skills:

• Educational Qualification:
  • • Bachelor’s degree in Education, IT, Management, or related fields.
• Experience:
  • • 4-5 years of experience in training, IT support, or education technology roles preferred.
• Technical Skills:
  • • Familiarity with ERP platforms or school management systems is desirable.
  • • Proficiency in MS Office Suite and other digital collaboration tools.
• Soft Skills:
  • • Excellent communication and interpersonal skills.
  • • Strong problem-solving and organizational abilities.
  • • Ability to train and engage diverse user groups effectively.

Key Competencies:

• • Ability to work independently and take ownership of tasks.
• • Strong aptitude for learning and adapting to new technologies.
• • Commitment to fostering a collaborative environment and achieving project goals.

Reporting Structure:

• • Administrative Reporting: Principal of the assigned school.
• • Functional Reporting: Director IT at HO.

Benefits:

• • Competitive salary package.
• • Opportunity to contribute to a transformative educational platform.
• • Exposure to cutting-edge technology in the education sector.

Application Process: Interested candidates are invited to submit their resumes and a cover letter detailing their experience and motivation for applying to [email protected]
Deadline: 20th Jan 2025